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Consumers Speak Out! 20 Real Estate Companies and Offices Named for Best Customer ServiceIt’s not easy to be the best, especially when there is so much competition in the real estate industry. But Quality Service Certification, Inc. and Leading Research Corporation have identified 20 companies and offices that, according to consumers, deliver the best service quality and customer satisfaction. The 2007 inaugural presentation of The “Quie”— Quality Excellence Award recognizes the Top 10 Companies and the Top 10 Offices in North America. “The QE™ award recipients earned the highest levels of service excellence and customer satisfaction from among more than 500 participating companies and their 30,000 real estate agents,” stated Larry Romito, President of Quality Service Certification, Inc. (QSC). Helen Adams Realty of Charlotte, North Carolina has been named the #1 real estate company in the nation for delivering the highest quality customer service. The company’s overall Customer Satisfaction rating has remained at or above 98% for over two years. The Lake Norman office of Helen Adams Realty has been named the #3 ranked office in the nation for delivering superior customer service. “Being the #1 Service provider in the Nation adds strength to our conviction that the standard of excellence in sales in any industry is about delivering the highest level of personal service,” said Jeff Adams, President of Helen Adams Realty. “This simple approach to business is the essence of Helen Adams Realty, and our culture is the reason for our success.” Adams added, “Our agents asked us to search for ways to quantify the service we provide, and QSC® was the solution. The QSC® program allows us to measure the service we provide against the service provided by 550 real estate firms and 33,000 real estate agents from across North America. The QSC® program helps us to focus on what we do better than the vast majority of our competitors, and this is the path to greatness. The QSC® program allows us to measure our performance through the eyes of our customers. Measuring our service gives us tremendous power, because it gives us the knowledge of how we are doing which in turn allows us to continually improve.” QSC provides specialized training on superior service delivery and requires Quality Service Certified® agents to offer consumers a guarantee of service. Leading Research Corporation independently surveys every consumer of a QSC agent following the closing of each real estate transaction. Surveys provide feedback on both the overall assessment of satisfaction and the details. Consumers can review agents’ independently validated overall Customer Satisfaction Rating by visiting www.QualityService.org. “We at Rubloff have long felt that our industry should be accountable to the public in some quantifiable way for the quality and value of our service and we are very excited to be a QSC company to show our commitment to this concept,” said James Kinney, President of Rubloff Residential Properties, Chicago, IL. The QE™ Award for 2007 is based upon detailed service quality results and satisfaction feedback of 200,000 customers from January through December 2006.
Top 10 Companies in the Nation:
Top 10 Offices in the Nation: Recipients ranked in order from 1st to 10th. |
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